Teladoc Health Reports Fourth-Quarter and Full-Year 2020 Results

Q4 revenue grows 145% year-over-year to $383.3 million and total visits increase 139% to 3.0 million

Full year revenue grows 98% year-over-year to $1,094.0 million and total visits increase 156% to 10.6 million

Issues 2021 first-quarter and full-year guidance

PURCHASE, NY, Feb. 24, 2021 (GLOBE NEWSWIRE) -- Teladoc Health, Inc. (NYSE: TDOC), the global leader in whole-person virtual care, today reported strong financial results for the fourth quarter and full year ended December 31, 2020.

“As virtual care shifted to become a consumer expectation in 2020, Teladoc Health not only met the rapidly growing demand, but we transformed our company to define a new category of whole-person virtual care,” said Jason Gorevic, chief executive officer of Teladoc Health. “By accelerating our mission to transform the health care experience, we exceeded our fourth-quarter and full-year 2020 expectations and see strong momentum across our global business in 2021 as the market embraces the breadth and depth of our unique capabilities.”

Financial Highlights for the Fourth Quarter and Full Year Ended December 31, 2020

Revenue
($ thousands, unaudited)
		Quarter Ended						Year over Year				Year Ended						Year over Year
		December 31,						Growth				December 31,						Growth
		2020			2019							2020			2019
Access Fees Revenue
U.S.		$	282,826		$	98,052		188		%		$	737,408		$	356,656		107		%
International			33,131			28,924		15		%			124,392			106,640		17		%
Total			315,957			126,976		149		%			861,800			463,296		86		%
Visit Fee Revenue
U.S.			53,149			29,222		82		%			206,093			88,669		132		%
International			113			291		(61	)	%			818			1,342		(39	)	%
Total			53,262			29,513		80		%			206,911			90,011		130		%
Other
U.S.			13,589			0		N/M					23,888			0		N/M
International			513			0		N/M					1,363			0		N/M
Total			14,102			0		N/M					25,251			0		N/M
Total Revenue		$	383,321		$	156,489		145		%		$	1,093,962		$	553,307		98		%

N/M – Not meaningful

Membership and Visit Fee Only Access
(millions)
		December 31,				Growth
		2020		2019
U.S. Paid Membership		51.8		36.7		41	%
U.S. Visit Fee Only Access		21.3		19.3		10	%
Chronic Care Enrollment		0.6		—		N/M

Visits
(thousands)
	Quarter Ended								Year over Year			Year Ended								Year over Year
	December 31,								Growth			December 31,								Growth
	2020				2019							2020				2019
U.S. Visits		2,515				975			158	%			8,820				3,104			184	%
International Visits		440				264			67	%			1,771				1,034			71	%
Total Visits		2,955				1,239			139	%			10,591				4,138			156	%
Utilization		17.7	%			9.5	%		826	pt			16.0	%			9.3	%		664	pt
Platform-Enabled Sessions*		1,089				—			N/M				2,076				—			N/M
Total Visits & Sessions Provided & Enabled		4,044				1,239			226	%			12,667				4,138			206	%

* Platform-Enabled Session is a unique instance in which our licensed software platform has facilitated a virtual voice or video encounter between a care provider and our client’s patient, or between care providers. We believe platform-enabled sessions are an indicator of the value our clients derive from the platform they license from us in order to facilitate virtual care.

• Net loss was $(394.0) million for the fourth quarter 2020 compared to $(19.0) million for the fourth quarter 2019. Net loss was $(485.1) million for the full year 2020 compared to $(98.9) million for the full year 2019. The fourth quarter and full year 2020 includes $57.6 million and $88.2 million, respectively, of acquisition and integration related costs as well as $331.7 million of accelerated stock-based awards expense related to the merger with Livongo. Net loss for the fourth quarter and full year 2020 also includes $54.7 million of stock-based compensation related to Livongo stock awards that continue to vest after the merger. Net loss also includes an income tax benefit of $85.5 million for the fourth quarter 2020 and $90.9 million for the full year 2020.
• Net loss per basic and diluted share was $(3.07) for the fourth quarter 2020 compared to $(0.26) for the fourth quarter 2019. Net loss per basic and diluted share was $(5.36) for the full year 2020 compared to $(1.38) for the full year 2019. The fourth quarter and full year 2020 includes $0.45 and $0.97 per share, respectively, of acquisition and integration related costs as well as $2.59 and $3.66 per share, respectively, of accelerated stock-based awards expense related to the merger with Livongo. Net loss per basic and diluted share for the fourth quarter and full year 2020 also includes $0.43 and $0.60 per share, respectively, of stock-based compensation related to Livongo stock awards that continue to vest after the merger. Net loss per basic and diluted share for the fourth quarter and full year 2020 also includes an income tax benefit of $0.67 and $1.00 per share, respectively.
• GAAP Gross margin, which includes depreciation and amortization, was 67.2 percent for the fourth quarter 2020 and 63.8 percent for the fourth quarter 2019. GAAP Gross margin which includes depreciation and amortization, was 63.1 percent for the full year 2020 and 65.8 percent for the full year 2019.
• Adjusted Gross margin was 67.9 percent for the fourth quarter 2020 compared to 64.6 percent for the fourth quarter 2019. Adjusted Gross margin was 64.3 percent for the full year 2020 compared to 66.7 percent for the full year 2019.
• EBITDA was a loss of $(421.5) million for the fourth quarter 2020 compared to a loss of $(5.7) million for the fourth quarter 2019. EBITDA for the fourth quarter 2020 includes $57.6 million of acquisition and integration related costs as well as $331.7 million of accelerated stock-based awards expense related to the merger with Livongo. EBITDA was a loss of $(436.9) million for the full year 2020 compared to a loss of $(41.5) million for the full year 2019. EBITDA for the full year 2020 includes $88.2 million of acquisition and integration related costs as well as $331.7 million of accelerated stock-based awards expense related to the merger with Livongo. EBITDA for the fourth quarter and full year 2020 also includes $54.7 million of stock-based compensation related to Livongo stock awards that continue to vest after the merger.
• Adjusted EBITDA was $50.4 million for the fourth quarter 2020 compared to $15.2 million for the fourth quarter 2019. Adjusted EBITDA was $126.8 million for the full year 2020 compared to $31.8 million for the full year 2019. Adjusted EBITDA was higher by $5.4 million in the fourth quarter and full year 2020, primarily related to lower expenses on Livongo devices as a result of the merger.

A reconciliation of generally accepted accounting principles (“GAAP”) in the United States to non-GAAP results has been provided in this press release in the accompanying tables. An explanation of these measures is also included below under the heading “Non-GAAP Financial Measures”.

Financial Outlook
Teladoc Health provides guidance based on current market conditions and expectations. Given the uncertainty of the expected path of the COVID-19 pandemic as well as the broader economic impact, our updated guidance is based on what we know today. As this is an evolving situation, circumstances are likely to change, but we believe our guidance ranges provide a reasonable baseline for 2021 financial performance.

For the first-quarter 2021, we expect:

• Total revenue to be in the range of $445 million to $455 million.
• EBITDA to be in the range of $(46) million to $(43) million.
• Adjusted EBITDA to be in the range of $45 million to $48 million, including an estimated $7 million in lower expenses primarily related to Livongo devices as a result of the merger.
• Total U.S. paid membership to be in the range of 51 million to 52 million members and visit fee only access to be available to 22 to 23 million individuals, including 2 to 3 million individuals on a temporary basis.
• Total visits to be between 2.9 million and 3.1 million.
  

For the full-year 2021, we expect:

• Total revenue to be in the range of $1.95 billion to $2.0 billion.
• EBITDA to be in the range of $(110) million to $(90) million.
• Adjusted EBITDA to be in the range of $255 million to $275 million, including an estimated $20 million in lower expenses primarily related to Livongo devices as a result of the merger.
• Total U.S. paid membership to be in the range of 52 million to 54 million members and visit fee only access to be available to 22 to 23 million individuals, including 2 to 3 million individuals on a temporary basis.
• Total visits to be between 12 million to 13 million.
  

Quarterly Conference Call

The fourth quarter and full year 2020 earnings conference call and webcast will be held Wednesday, February 24, 2021 at 4:30 p.m. E.T. The conference call can be accessed by dialing 1-833-968-2101 for U.S. participants, or 1-236-714-2089 for international participants, and referencing Conference ID Number: 1127504; or via a live audio webcast available online at http://ir.teladoc.com/news-and-events/events-and-presentations/. A webcast replay will be available for on-demand listening shortly after the completion of the call at the same web link, and will remain available for approximately 90 days.

About Teladoc Health

Teladoc Health empowers all people everywhere to live their healthiest lives by transforming the healthcare experience. As the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Ranked best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. For more information, please visit www.teladochealth.com or follow @TeladocHealth on Twitter.

Cautionary Note Regarding Forward-Looking Statements

This press release contains “forward-looking statements” within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements can be identified by words such as: “anticipate,” “intend,” “plan,” “believe,” “project,” “estimate,” “expect,” “may,” “should,” “will” and similar references to future periods. Examples of forward-looking statements include, among others, statements we make regarding future revenues, future earnings, future numbers of members or clients, litigation outcomes, regulatory developments, market developments, new products and growth strategies, and the effects of any of the foregoing on our future results of operations or financial condition.

Forward-looking statements are neither historical facts nor assurances of future performance. Instead, they are based only on our current beliefs, expectations and assumptions regarding the future of our business, future plans and strategies, projections, anticipated events and trends, the economy and other future conditions. Because forward-looking statements relate to the future, they are subject to inherent uncertainties, risks and changes in circumstances that are difficult to predict and many of which are outside of our control. Our actual results and financial condition may differ materially from those indicated in the forward-looking statements. Important factors that could cause our actual results and financial condition to differ materially from those indicated in the forward-looking statements include, among others, the following: (i) changes in laws and regulations applicable to our business model; (ii) changes in market conditions and receptivity to our services and offerings; (iii) results of litigation; (iv) the loss of one or more key clients; and (v) changes to our abilities to recruit and retain qualified providers into our network; and (vi) the impact of the COVID-19 pandemic on our operations, demand for our services and general economic conditions, as well as orders, directives and legislative action by local, state, federal and foreign governments in response to the spread of COVID-19. For a detailed discussion of the risk factors that could affect our actual results, please refer to the risk factors identified in our SEC reports, including, but not limited to our Annual Report on Form 10-K and Quarterly Reports on Form 10-Q, as filed with the SEC.

Any forward-looking statement made by us in this press release is based only on information currently available to us and speaks only as of the date on which it is made. We undertake no obligation to publicly update any forward-looking statement, whether written or oral, that may be made from time to time, whether as a result of new information, future developments or otherwise.

CONSOLIDATED BALANCE SHEETS
(In thousands, except share and per share data, unaudited)

		December 31,				December 31,
		2020				2019
Assets
Current assets:
Cash and cash equivalents		$	733,324			$	514,353
Short-term investments			53,245				2,711
Accounts receivable, net of allowance of $6,412 and $3,787, respectively			169,281				56,948
Inventories			56,498				0
Prepaid expenses and other current assets			47,259				13,990
Total current assets			1,059,607				588,002
Property and equipment, net			28,551				10,296
Goodwill			14,581,255				746,079
Intangible assets, net			2,020,864				225,453
Operating lease - right-of-use assets			46,647				26,452
Other assets			18,357				6,545
Total assets		$	17,755,281			$	1,602,827
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable		$	46,030			$	9,075
Accrued expenses and other current liabilities			83,657				34,440
Accrued compensation			94,593				34,201
Deferred revenue-current			52,356				12,465
Advances from financing companies			13,453				0
Current portion of long-term debt			42,560				0
Total current liabilities			332,649				90,181
Other liabilities			1,616				9,239
Operating lease liabilities, net of current portion			43,142				24,994
Deferred revenue, net of current portion			2,449				2,300
Advances from financing companies, net of current portion			9,926				0
Deferred taxes			102,103				21,678
Convertible senior notes, net			1,379,592				440,410
Commitments and contingencies
Stockholders’ equity:
Common stock, $0.001 par value; 300,000,000 shares and 150,000,000 shares authorized as of December 31, 2020 and December 31, 2019, respectively; 150,281,099 shares and 72,761,941 shares issued and outstanding as of December 31, 2020 and December 31, 2019, respectively			150				73
Additional paid-in capital			16,857,797				1,538,716
Accumulated deficit			(992,661	)			(507,525	)
Accumulated other comprehensive loss			18,518				(17,239	)
Total stockholders’ equity			15,883,804				1,014,025
Total liabilities and stockholders’ equity		$	17,755,281			$	1,602,827

CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except share and per share data, unaudited)

		Quarter Ended December 31,								Year Ended December 31,
		2020				2019				2020				2019
Revenue		$	383,321			$	156,489			$	1,093,962			$	553,307
Expenses:
Cost of revenue (exclusive of depreciation and amortization, which is shown separately below)			122,942				55,355				390,829				184,465
Operating expenses:
Advertising and marketing			93,751				25,356				226,146				109,697
Sales			93,942				16,751				154,052				64,915
Technology and development			92,697				16,246				164,941				64,644
Legal and regulatory			2,610				1,523				8,876				6,762
Acquisition and integration related costs			57,550				2,477				88,236				6,620
General and administrative			341,375				44,482				497,808				157,694
Depreciation and amortization			36,960				9,887				69,495				38,952
Total expenses			841,827				172,077				1,600,383				633,749
Loss from operations			(458,506	)			(15,588	)			(506,421	)			(80,442	)
Loss on extinguishment of debt			99				0				9,077				0
Interest expense, net			20,819				7,581				60,495				29,013
Net loss before taxes			(479,424	)			(23,169	)			(575,993	)			(109,455	)
Income tax benefit			(85,457	)			(4,125	)			(90,857	)			(10,591	)
Net loss		$	(393,967	)		$	(19,044	)		$	(485,136	)		$	(98,864	)
Net loss per share, basic and diluted		$	(3.07	)		$	(0.26	)		$	(5.36	)		$	(1.38	)
Weighted-average shares used to compute basic and diluted net loss per share			128,298,005				72,564,855				90,509,229				71,844,535

CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands, unaudited)

		Year Ended December 31,
		2020				2019
Cash flows (used in) provided by operating activities:
Net loss		$	(485,136	)		$	(98,864	)
Adjustments to reconcile net loss to net cash (used in) provided by operating activities:
Depreciation and amortization			69,495				38,952
Depreciation of rental equipment			1,697				0
Amortization of right-of-use assets			6,895				6,000
Allowance for doubtful accounts			5,284				2,665
Stock-based compensation			475,531				66,702
Deferred income taxes			(90,158	)			(10,868	)
Accretion of interest			45,296				25,438
Loss on extinguishment of debt			9,077				0
Change in fair value of contingent consideration			(1,009	)			1,248
Changes in operating assets and liabilities:
Accounts receivable			(21,091	)			(15,884	)
Prepaid expenses and other current assets			(12,565	)			(2,685	)
Inventory			(24,732	)			0
Other assets			(8,135	)			(105	)
Accounts payable			(87,995	)			905
Accrued expenses and other current liabilities			20,125				10,026
Accrued compensation			34,819				4,546
Deferred Revenue			17,751				4,815
Operating lease liabilities			(6,300	)			(2,417	)
Other liabilities			(2,360	)			(605	)
Net cash (used in) provided by operating activities			(53,511	)			29,869
Cash flows (used in) provided by investing activities:
Capital expenditures			(4,024	)			(3,510	)
Capitalized software development costs			(22,018	)			(7,390	)
Proceeds from marketable securities			2,496				52,100
Investment in securities			0				(5,000	)
Acquisitions of business, net of cash acquired			(567,429	)			(11,187	)
Net cash (used in) provided by investing activities			(590,975	)			25,013
Cash flows provided by financing activities:
Net proceeds from the exercise of stock options			54,314				33,283
Proceeds from issuance of 2027 Notes			1,000,000				0
Payment of issuance costs of 2027 Notes			(24,070	)			0
Repurchase of 2022 Notes			(228,153	)			0
Proceeds from the sale of capped call related to the Livongo Notes			91,659				0
Proceeds from advances from financing companies			6,002				0
Payment from customers against advances from financing companies			(8,635	)			0
Payment of assumed indebtedness			(10,000	)			0
Proceeds from employee stock purchase plan			4,722				3,380
Cash paid for withholding taxes on stock-based compensation, net			(26,703	)			(1,569	)
Net cash provided by financing activities			859,136				35,094
Net increase in cash and cash equivalents			214,650				89,976
Foreign exchange difference			4,321				388
Cash and cash equivalents at beginning of the period			514,353				423,989
Cash and cash equivalents at end of the period		$	733,324			$	514,353
Income taxes paid		$	1,324			$	1,310
Interest paid		$	14,890			$	12,224

Non-GAAP Financial Measures:

To supplement our financial information presented in accordance with GAAP, we use adjusted gross profit, adjusted gross margin, EBITDA and adjusted EBITDA, which are non-GAAP financial measures to clarify and enhance an understanding of past performance. We believe that the presentation of these financial measures enhances an investor’s understanding of our financial performance. We further believe that these financial measures are useful financial metrics to assess our operating performance from period-to-period by excluding certain items that we believe are not representative of our core business. We use certain financial measures for business planning purposes and in measuring our performance relative to that of our competitors. We utilize adjusted EBITDA as the primary measure of our performance.

Adjusted gross profit is our total revenue minus our total cost of revenue (exclusive of depreciation and amortization, which is shown separately) and adjusted gross margin is adjusted gross profit as a percentage of our total revenue. We believe that these measures provide investors meaningful information to understand our results of operations and the ability to analyze financial and business trends on a period-to-period basis.

EBITDA consists of net loss before interest, foreign exchange gain or loss, taxes, depreciation, amortization and loss on extinguishment of debt. We believe that making such adjustment provides investors meaningful information to understand our results of operations and the ability to analyze financial and business trends on a period-to-period basis. For presentation purposes, foreign exchange gain or loss is included in interest expense, net in our consolidated statement of operations.

Adjusted EBITDA consists of net loss before interest, foreign exchange gain or loss, taxes, depreciation, amortization, stock-based compensation, loss on extinguishment of debt and acquisition and integration related costs. We believe that making such adjustment provides investors meaningful information to understand our results of operations and the ability to analyze financial and business trends on a period-to-period basis.

We believe the above financial measures are commonly used by investors to evaluate our performance and that of our competitors. However, our use of the term adjusted gross profit, adjusted gross margin, EBITDA and adjusted EBITDA may vary from that of others in our industry. None of adjusted gross profit, adjusted gross margin, EBITDA nor adjusted EBITDA should be considered as an alternative to net loss before taxes, net loss, loss per share or any other performance measures derived in accordance with GAAP as measures of performance.

Adjusted gross profit, adjusted gross margin, EBITDA and adjusted EBITDA have important limitations as analytical tools and you should not consider them in isolation or as a substitute for analysis of our results as reported under GAAP. Some of these limitations are:

• Adjusted gross margin has been and will continue to be affected by a number of factors, including the fees we charge our clients, the number of visits and cases we complete, the costs paid to providers and medical experts, as well as the costs of our provider network operations center;
• Adjusted gross margin does not reflect the significant depreciation and amortization to cost of revenue;
• EBITDA and adjusted EBITDA do not reflect the significant interest expense on our debt;
• EBITDA and adjusted EBITDA eliminate the impact of income taxes on our results of operations;
• EBITDA and Adjusted EBITDA do not reflect the loss on extinguishment of debt;
• Adjusted EBITDA does not reflect the significant acquisition and integration related costs related to mergers and acquisitions;
• Adjusted EBITDA does not reflect the significant non-cash stock compensation expense which should be viewed as a component of recurring operating costs; and
• other companies in our industry may calculate adjusted gross profit, adjusted gross margin, EBITDA and adjusted EBITDA differently than we do, limiting the usefulness of adjusted these measures as comparative measures.

In addition, although depreciation and amortization are non-cash charges, the assets being depreciated and amortized will often have to be replaced in the future, and adjusted gross profit, adjusted gross margin, EBITDA and adjusted EBITDA do not reflect any expenditures for such replacements.

We compensate for these limitations by using adjusted gross profit, adjusted gross margin, EBITDA and adjusted EBITDA along with other comparative tools, together with GAAP measurements, to assist in the evaluation of operating performance. Such GAAP measurements include net loss, net loss per share and other performance measures.

In evaluating these financial measures, you should be aware that in the future we may incur expenses similar to those eliminated in this presentation. Our presentation of adjusted gross profit, adjusted gross margin, EBITDA and adjusted EBITDA should not be construed as an inference that our future results will be unaffected by unusual or nonrecurring items.

We have not reconciled EBITDA or adjusted EBITDA guidance to GAAP net income (loss) because we do not provide guidance on GAAP net income (loss) or the reconciling items between EBITDA and adjusted EBITDA and GAAP net income (loss) as a result of the uncertainty regarding, and the potential variability of, certain of these items, the effect of which may be significant. Accordingly, a reconciliation of the non-GAAP financial measure guidance to the corresponding GAAP measure is not available without unreasonable effort.

The following is a reconciliation of gross profit and gross margin, the most directly comparable GAAP financial measures, to adjusted gross profit and adjusted gross margin, respectively:

Reconciliation of GAAP Gross Profit to Adjusted Gross Profit and Adjusted Gross Margin
(In thousands, unaudited)

		Quarter Ended								Year Ended
		December 31,								December 31,
		2020				2019				2020				2019
Revenue		$	383,321			$	156,489			$	1,093,962			$	553,307
Cost of revenue (exclusive of depreciation and amortization, which is shown separately below)			(122,942	)			(55,355	)			(390,829	)			(184,465	)
Depreciation and amortization of intangible assets			(2,846	)			(1,301	)			(12,394	)			(4,580	)
Gross Profit			257,533				99,833				690,739				364,262
Depreciation and amortization of intangible assets			2,846				1,301				12,394				4,580
Adjusted gross profit		$	260,379			$	101,134			$	703,133			$	368,842
Gross margin			67.2		%		63.8		%		63.1		%		65.8		%
Adjusted gross margin			67.9		%		64.6		%		64.3		%		66.7		%

The following is a reconciliation of Net Loss, the most directly comparable GAAP financial measure, to EBITDA and Adjusted EBITDA:

Reconciliation of GAAP Net Loss to EBITDA and Adjusted EBITDA
(In thousands, unaudited)

		Quarter Ended								Year Ended
		December 31,								December 31,
		2020				2019				2020				2019
Net loss		$	(393,967	)		$	(19,044	)		$	(485,136	)		$	(98,864	)
Add:
Loss on extinguishment of debt			99				0				9,077				0
Interest expense, net			20,819				7,581				60,495				29,013
Income tax benefit			(85,457	)			(4,125	)			(90,857	)			(10,591	)
Depreciation expense			1,783				682				4,766				3,382
Amortization expense			35,177				9,205				64,729				35,570
EBITDA			(421,546	)			(5,701	)			(436,926	)			(41,490	)
Stock-based compensation			414,380				18,457				475,531				66,702
Acquisition and integration related costs			57,550				2,477				88,236				6,620
Adjusted EBITDA		$	50,384			$	15,233			$	126,841			$	31,832

Investors:
Patrick Feeley
914-265-7925
pfeeley@teladochealth.com 

Media:
Chris Stenrud
860-491-8821
pr@teladochealth.com